Produce local content for 24/7 station streams across Scripps markets.
Champion new technologies and provide training in assigned markets.
Work with station news leadership to make editorial decisions.
The E.W. Scripps Company is a diversified media company focused on creating connection. As one of the nation’s largest local TV broadcasters, Scripps operates a portfolio of more than 60 stations in 40+ markets and reaches households across the U.S. with national and entertainment brands.
Define the Knowledge Management vision, strategy, and roadmap across internal and external content.
Lead and develop a team of Knowledge Managers while championing Knowledge-Centered Service (KCS) practices.
Co-own the AI Assistant's self-service experience and develop localization strategies for Help Center content.
A growing remote-first B2B SaaS company that builds customer-focused knowledge systems. The culture emphasizes collaboration, continuous learning, and leveraging AI for better self-service experiences.
Own the vision, structure, and governance of a customer education content ecosystem.
Transform existing resources into a scalable knowledge infrastructure for customer success.
Establish repeatable processes for content creation, review, maintenance, and improvement.
They are an AI-powered financial technology company transforming finance teams through intelligent automation and software integrations. They are a growing international team that values collaboration, ownership, innovation, and long-term professional development.
Lead Ashby's Customer Education team across RecOps Consulting, Academy, and Product Enablement.
Develop a cohesive educational strategy serving both external customers and internal GTM teams.
Build the operating infrastructure to scale the organization, including intake processes and engagement frameworks.
Ashby provides a modern applicant tracking system and hiring platform that helps recruiting teams run efficient, data-driven talent processes. The company values a writing-heavy, first-principles culture and supports a collaborative, customer-focused education team.